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CUSTOMER SERVICE
Welcome to Bird Dog Outlet! To make your purchase as simple and easy as possible, please
refer to the detailed store policies listed below.
Purchase via the web!: This is the only way to place your order with us at this time. When you
purchase via the web, your order goes directly into our shipping queue and your order will most
likely ship the next business day.
Purchase via Phone: At this time, we do not accept purchases via phone.
Payment
We accept the following methods of payment:
•Credit Card via our Website - Visa, Mastercard, AMEX, Discover
•Paypal
•Money Order or Cashiers Check
Please mail Money Orders or Cashiers Checks to:
Bird Dog Outlet, LLC
PO Box 1161
Eastlake, CO 80614
Shipping
Ground shipping within all Lower 48 US States is FREE....HI, AK, PR incure a $20.00 surcharge.
We ship via FedEx Ground, UPS, or USPS.
Insurance is not required; it is HIGHLY recommended. Shipping insurance is $3.00. We cannot be
responsible for packages lost in shipping! Shipping tracking info will only be given upon purchase
of shipping insurance.
For expedited shipping services, please contact us at 303-912-3120 prior to placing your order.
Sales Tax
Colorado residents please add $4.10% sales tax.
Non-Colorado residents are responsible for reporting/paying their respective state's use tax.
Contact Us
If you have questions on a product, please contact us at 303-912-3120 or email us at:
sales@birddogoutlet.com
Our Hours of operation are Monday - Saturday 9 AM -3 PM, Mountain Time.
Returns
If for any reason you are not satisfied with the product or our service, please contact us and we will
try our best to resolve your issue.
In order to receive a refund for returned product, you MUST contact us prior to returning the item to
receive authorization.
You are responsible for all shipping charges for all returns/exchanges. All returns are subject to a
20% restocking fee. Unfortunately, we have to charge these fees to cover the credit card fees and
shipping charges.
refer to the detailed store policies listed below.
Purchase via the web!: This is the only way to place your order with us at this time. When you
purchase via the web, your order goes directly into our shipping queue and your order will most
likely ship the next business day.
Purchase via Phone: At this time, we do not accept purchases via phone.
Payment
We accept the following methods of payment:
•Credit Card via our Website - Visa, Mastercard, AMEX, Discover
•Paypal
•Money Order or Cashiers Check
Please mail Money Orders or Cashiers Checks to:
Bird Dog Outlet, LLC
PO Box 1161
Eastlake, CO 80614
Shipping
Ground shipping within all Lower 48 US States is FREE....HI, AK, PR incure a $20.00 surcharge.
We ship via FedEx Ground, UPS, or USPS.
Insurance is not required; it is HIGHLY recommended. Shipping insurance is $3.00. We cannot be
responsible for packages lost in shipping! Shipping tracking info will only be given upon purchase
of shipping insurance.
For expedited shipping services, please contact us at 303-912-3120 prior to placing your order.
Sales Tax
Colorado residents please add $4.10% sales tax.
Non-Colorado residents are responsible for reporting/paying their respective state's use tax.
Contact Us
If you have questions on a product, please contact us at 303-912-3120 or email us at:
sales@birddogoutlet.com
Our Hours of operation are Monday - Saturday 9 AM -3 PM, Mountain Time.
Returns
If for any reason you are not satisfied with the product or our service, please contact us and we will
try our best to resolve your issue.
In order to receive a refund for returned product, you MUST contact us prior to returning the item to
receive authorization.
You are responsible for all shipping charges for all returns/exchanges. All returns are subject to a
20% restocking fee. Unfortunately, we have to charge these fees to cover the credit card fees and
shipping charges.
